Software Quality Assurance Practice Exam

What can be a result of a process improvement initiative based on the CMMI?

1. A way to evaluate customers

2. An approach to monitoring employees

3. A measurable business result

4. A sense of when a project is done

The correct answer is: A measurable business result

A measurable business result is a core outcome of a process improvement initiative based on the Capability Maturity Model Integration (CMMI). CMMI provides organizations with a framework for process improvement that can lead to enhanced efficiency, quality, and performance. By implementing CMMI practices, organizations can systematically evaluate and enhance their processes, which in turn can yield quantifiable benefits such as reduced cycle times, improved product quality, and increased customer satisfaction. This focus on measurable results aligns with CMMI's emphasis on process management and continuous improvement, allowing organizations to track progress and effectiveness through specific metrics. The approach encourages organizations to assess their processes and refine them to achieve better results, thereby ensuring accountability and transparency in performance. The other options do not reflect the primary intent of CMMI. Evaluating customers and monitoring employees are not direct results of process improvement but rather activities or consequences that may arise in the broader context of business operations. Similarly, having a sense of when a project is done relates more to project management practices rather than the structured improvement of processes central to CMMI.